FAQs • New Kent County, VA • CivicEngage

Can I use my credit card at the Treasurer's Office window?: Yes, you can use your credit card (MasterCard, Visa and Discover; we do not accept American Express). There is a service charge when you use a credit card to pay a bill due to New Kent County.

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Treasurer's Office

1. How can the Treasurer's Office be contacted?: By telephone at (804) 966-9615, fax at (804) 966-8538 or email at treasurer@newkent-va.us, mail at PO Box 109, New Kent VA 23124-0109 or in person at the Treasurer’s Office.

2. What are the operating hours for the Treasurer's Office?: Normal business hours are from 8:15 a.m. to 4:15 p.m., Monday through Friday.

3. Can I use my credit card at the Treasurer's Office window?: Yes, you can use your credit card (MasterCard, Visa and Discover; we do not accept American Express). There is a service charge when you use a credit card to pay a bill due to New Kent County.

4. Is New Kent a prorating locality?: No, any vehicle registered in New Kent County as of January 1 of the tax year will be taxed for the full year.

5. Are there late fees if I miss a due date?: Yes. A 10 percent penalty is imposed if payment is not received by the close of business on the due date of December 5 and, by State law, 10 percent annual interest is automatically imposed on January 1. US postmarks MUST be dated on or before the due date of December 5. (Code of Virginia Section 58.1-9 and 58.1-3916)

6. I sold my house and/or land on July 5. Why am I getting a bill?: Real estate tax bills are set up in the name of the owner as of January 1. You will need to forward the bill to the current owner (please refer to your "Settlement Statement") or contact the closing agent.

7. Who do I contact if I feel I was billed for the incorrect time period or assessed incorrectly?: The Commissioner of the Revenue can be contacted at (804) 966-9610 or reassessment@newkent-va.us.

8. Does failing to receive a tax bill relieve a taxpayer’s obligation to pay? Can penalty and interest be removed for failing to receive a tax bill and payment is made after the due date?: No and No. Annual tax bills are mailed in mid-September with a December 5^th due date. The failure of the taxpayer to receive the bill does not relieve them of their responsibility to obtain the information regarding the tax due and to remit the payment by the due date. Penalty and interest is imposed by law and cannot be removed simply because the taxpayer did not receive a bill (VA Code 58.1-3916 w/ various Attorney General Opinions).