I did not get a utility bill, what should I do?
Contact Public Utilities to obtain your account balance and due date. Sign up for instant alerts regarding utility billing. Public Utilities cannot be responsible for utility bills or payments delayed or lost in delivery.

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1. How do I sign up for utility service?
2. What fees must I pay to initiate utility service?
3. How long does it take to get my water turned on?
4. How can I close my utility account?
5. How can I get an irrigation (companion or exclusion) meter?
6. I did not use water during this billing period, why am I still getting a bill?
7. How can I pay my utility bill?
8. I made my payment using online banking, why has it not been received?
9. I did not get a utility bill, what should I do?
10. What other utility services does the County offer?
11. Are there other water service providers in New Kent?
12. Who do I contact in the event of a utility emergency?